Frequently Asked Questions

If the order is paid online and then canceled, a reversal is processed and may take up to 14 business days.

In some cases, yes — but it depends on the area.

Cash on delivery is available among the payment options.

Yes, by adding to the current order or placing a new one.

All prices listed on the website include sales tax.

Delivery takes between 24 to 48 hours from the time the order is confirmed.

Orders can be placed through our website or by contacting us via the provided phone number.

Currently, delivery is not available outside of Jordan.

Yes, through direct communication with us.

Returns are not accepted if the product has been opened.

The warranty period is one year from the date of purchase.

The wallet is an electronic payment method that can be topped up and used to complete purchases.

The wallet can be topped up and used through our website.

According to Central Bank regulations, the wallet balance cannot be refunded in cash and can only be used within Action services.

Creating an account is not required to complete a purchase, but it is required to top up the wallet.

The website is secure, and customer information is protected and not used for any other purposes.

Address changes can be made before the product is shipped. If requested after shipping, delivery will be delayed by one day.

Various discounts are generally available on the website.

You can contact us by phone for assistance.

A product can be reserved by paying a non-refundable deposit in case of cancellation.

Products cannot be returned or exchanged after being opened or used.

In-store pickup is available from the main branch in the Seventh Circle, Amman.

Same-day express delivery is available at an additional cost.

Once payment is made and the product is received, the customer bears full responsibility for it.